Privacy Policy

At a glance

  • We collect only what we need (e.g., contact details and booking info).

  • We use it to provide coaching services and run our website.

  • You can opt out of marketing and cookies/analytics.

  • We use trusted service providers (some may store data overseas).

  • If there’s a data breach, we’ll assess and notify where required.

  • Contact us any time at Tracey.nicolson@gmail.com.

1. Who we are

We provide professional coaching services and operate this website (Website). This Privacy Policy explains how we handle personal information collected through the Website and our services.

2. What we collect

Personal information you give us (e.g., name, email, phone, booking details, messages) and information our Website collects automatically (e.g., device/browser info, pages viewed, approximate location).

3. How we collect it

Directly from you (forms, bookings, emails) and automatically through the Website (including cookies/analytics—see section 8).

4. Session recordings (if agreed)

If you consent to a session being recorded, we will collect and store that recording for the agreed purpose (for example, quality review or providing you with a replay). We keep recordings only for as long as needed for the agreed purpose and then delete them securely.

5. Why we collect it

To provide and improve our services, manage bookings and payments, communicate with you, operate and secure the Website, comply with law, and (with your choice) send updates and resources.

6. Direct marketing (your choice)

We may send you updates we think are relevant. You can opt out any time by using the unsubscribe link or contacting Tracey.nicolson@gmail.com.

7. When we share it

We use trusted third-party service providers (e.g., web hosting, email, analytics, payment). They only access information to perform services for us.

8. Organisational engagements: If your organisation engages us to provide coaching to you, we may receive limited information about you from the organisation (for example, your name, role and contact details) and, where agreed, provide high-level progress updates to the organisation. We won’t share the content of your coaching sessions without your consent, unless required by law.

9. Cookies and analytics

We use cookies and similar tools to operate the Website and understand usage (e.g., page traffic). You can refuse cookies in your browser or use tools like Google’s opt-out add-on; some features may not work without cookies.

10. Overseas disclosure

Some service providers may store information outside Australia. We take reasonable steps to ensure they protect it in a way that is consistent with the Australian Privacy Principles.

11. Security and data breaches

We use reasonable safeguards to protect personal information. If we suspect a data breach, we will assess it promptly and, where required by law, notify affected individuals and the OAIC and explain what happened and how we are responding. If we can’t resolve your concern, you can contact the Office of the Australian Information Commissioner (OAIC). See oaic.gov.au.

12. Access and correction

You can request access to, or correction of, your personal information. Contact Tracey.nicolson@gmail.com.

13. Retention

We keep personal information only as long as needed for our business or legal requirements, then take reasonable steps to delete or de-identify it.

14. Children

Our services are directed to adults. If you believe a child has provided personal information, please contact us.

15. Changes to this policy

We may update this policy. The revised version will be posted with a new “last updated” date.

16. Contact

Questions or requests: Tracey.nicolson@gmail.com.

17. Governing law

This policy is governed by the laws of Western Australia.

Last updated: 12 January 2026